Refund Policy

Effective July 11, 2026

Returns

We accept returns on standard items — Pacific table mats, Victoria table mats, and Roskin desk pads — within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging. To start a return, email support@levery.co with your order number and the reason for the return. Returns sent without prior approval may not be accepted.

Custom-made products

Custom Pacific Mats are made to order to the exact dimensions, shape, and color you submit. As confirmed at checkout, once your design is submitted and payment is made, the design is final — custom-made products are final sale and cannot be returned or exchanged, except where the item arrives damaged or differs from the specifications you submitted. In that case, contact us within 7 days of delivery with photos and we will remake the item or issue a full refund.

Return shipping

United States: return shipping is paid by the customer. Original shipping charges are non-refundable.

South Korea (대한민국): 단순 변심에 의한 반품·교환 시 왕복 배송비 6,000원이 부과됩니다 (CJ대한통운). 제품 하자 또는 오배송의 경우 배송비는 Levery가 부담합니다.

Damaged, defective, or incorrect items

Please inspect your order on arrival. If an item is defective, damaged in transit, or not what you ordered, contact us within 7 days of delivery and we will cover the cost of a replacement or full refund, including shipping.

Exchanges

For a different color of the same product, the fastest route is to request a return and place a new order. Exchanges are subject to the same return shipping terms above.

Refunds

Once we receive and inspect your return, we will notify you of the outcome by email. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@levery.co.